Can I cancel my order if I change my mind or my wedding is cancelled?
New order can be canceled within 24 hours directly. You can't cancel an order when it lasts longer 24 hours. You have to contact us support for further resolution. Our dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to order for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than for other items, so it’s important to order carefully. For full details, see our Return and Cancelation Policy .
How far in advance do I need to buy my dress?
Since all of our dresses are made-to-order, each dress’s tailoring time is based on the complexity of its design and seasonal changes in demand. Each dress’s page will display an estimated tailoring time calculated based on these factors. To ensure you receive your dress on time, we recommend place your order 8-12 weeks in advance at least to avoid prolonged tailoring time during peak seasons.
Can you custom design me a dress if I bring you images?
YES.Bring pictures of dresses you’ve seen on other website, in magazines.Just send us your demands. We will give you a reasonable price and customize it accordingly. Make sure and give us all of your details--your ideas ,conditions (height, weight, shape, etc.) and the dress style (photos, fabric, color, cut, etc.)
Can you customize the size of my dress?
Absolutely – if our standard sizes don't work for you, we can make you a custom-sized dress for a small extra charge. Custom sizing costs $29.99 for wedding dresses,formal gowns and mother dress, and $19.99 for bridesmaid,junnor & flower girls. When ordering, you’ll need to check the box for “Custom measurements” to the right of the dress’s drop-down size menu and tell us your measurements in inches. Getting professionally measured is best, but if you want to do it yourself be sure to read our measuring guide first. Avoid common mistakes by doing the following:
Ask someone else to measure for you
Take measurements while wearing undergarments similar to what you’ll wear with the dress
Provide a bust measurement from the fullest part of your chest, not your bra size!
What materials do you usually use on your dresses?
Chiffon: Delicate, sheer, and transparent -- made from silk or rayon, with a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps.
Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays.
Satin:A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns.
Silk: The most sought-after, cherished fiber for wedding dresses (and also the most expensive).
Chameuse: A smooth silk satin, with a glossy front and matte back.
Taffeta: Crisp and smooth, with a slight rib.
Tulle: Netting made of silk, nylon, or rayon; used primarily for skirts and veils (think ballerina tutus).