Return Policy

You're currently on:

Home
Return Policy

Return Policy

We understand that there will be chance you are not satisfactory with the product you receive which is purchased from Zoombridal.com, thus the item should be returned. It maybe an issue caused by us or the courier, it may also be not a problem but your mind’s changing. Based on this common sense, we both move to the following agreements:

1. Zoombridal.com specializes in supplying custom made wedding dresses, bridesmaid dresses and prom gowns, we guarantee the dress you receive will be well fitted according to your measurements provided, we don't accept return for customize dresses and non-conditional return if it's just of customer will. Please check from below for the situations you can return your dress back.

2. In order to ensure customer’s profit, customer only will be responsible of the double shipping charge (corresponding return fee and new item shipping fee ), but no need restocking fee when change the dress size prior to the one he/she ordered.

3. Under the following cases, customer could receive new goods:

a. There is obvious color and size issue of the dresses you received, e.g. size doesn’t match;

b. The parcel or the item crashed the time the customer receive it (in this case, we require our customer to take photo or video as proofs and send back to us for check)

4. As all dresses are custom made from zoombridal.com, so we only accept cancellation when below situation meets: New orders placed can be canceled within 24 hours, full money will be refunded. Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund 50% of the product purchase price. We don't accept cancellation over that time frame due to customer's reason.

5. All returned products must be with the original packaging and accessories unless an exception is agreed in advance. And return should be authorized before proceeding. You are required to contact us within 7 days after sign up parcel, for return/exchange.

6. Physical damage caused by incorrect goods use of customer, e.g. folds caused by incorrect folding method, no return

7. If accessories along with the item customer buy are not included in the package, we will ship the missing one(s) to you additionally without charging your shipping fee, and return is not accepted in this case.

8. In the event of an order including several items, we only accept returning of the wrong items which are supposed be returned after authorization.

9. ZoomBridal.com reserves the right to do explanation of this Return Policy.